Sellers on the Etsy-owned clothes resale app Depop have been going through delayed funds. Over the previous few months, an increasing number of sellers have reported that their cost dates had been being delayed time and again, with little response from Depop’s assist group.

Depop, which Etsy purchased for $1.6 billion in 2021, is like Instagram for pawning off second-hand objects – sellers publish images of garments and equipment that they wish to promote, which consumers can flick thru hashtags and algorithmic suggestions. Patrons could make affords, and if the vendor accepts, they may receives a commission – minus Depop’s lower – two days after supply.

A streetwear vendor, whose store is @fentoozler791, instructed For Millionaires that they’d a cost of $200 for a number of packages pushed again by over every week. At first, the Depop app stated that they’d be paid on a Wednesday; every day, the app pushed again the payout date by one other day, and several other makes an attempt to contact Depop’s assist group yielded no outcomes.

“Depop didn’t reply with an precise written out response till I despatched one other request threatening to not use their providers anymore. It appeared like they didn’t care till they realized they’d be shedding my cash from all of the charges they’ve charged me,” @fentoozler791 instructed For Millionaires. “I’m fortunate that my begging and prolonged paragraph lastly persuaded them, however I by no means acquired a direct reply as to why this had occurred.”

A number of different sellers have reported comparable points on the r/Depop subreddit, X, Fb and Instagram: Payout dates are repeatedly getting pushed again in the future at a time with no rationalization.

“I simply bought an merchandise final night time and dropped it off on the publish workplace at the moment and I’m involved I should contact Depop once more after it’s delivered,” stated @fentoozler791, who has been promoting on Depop for over a yr. “After this I’m unsure I’ll promote anymore on Depop.”

When For Millionaires first raised these sellers’ payout points to Depop final week, a spokesperson stated that the corporate’s assist group has had an extended ticket queue than common, however they didn’t know why sellers had been having bother getting paid. After additional requests for remark, Depop instructed For Millionaires on Wednesday that it had uncovered a difficulty that induced these delayed funds.

“We’re actually sorry that some sellers have been experiencing payout delays over the past week. We recognized a difficulty in our automated payouts system that has now been fastened, and all pending funds have been despatched out to affected sellers,” Depop stated. “These ought to be acquired throughout the subsequent few days, relying on financial institution processing instances.”

Depop stated that sellers who reached out to the assist group ought to have acquired a response by at the moment, and that the corporate will proactively notify its excessive quantity sellers.

Moreover, Depop has typically been instituting an unannounced further price, billed as a “consumers service price.”

When For Millionaires requested Depop concerning the price, a spokesperson instructed that this could be a check – however the check is being utilized unequally throughout the app, that means that some consumers have an additional few {dollars} to pay, whereas others don’t. Depop’s Zendesk account had a page explaining the price, however it has since been made personal.

The now-private assist web page said that the additional 5% price to “improve options, enhance safety, and optimize efficiency.”

“What the f— is our 10% masking then, in case you want an additional 5% from the consumers as properly?” stated YouTube creator Simply Previous Issues in a video. “You couldn’t speedrun blowing up your organization any faster than what Depop’s at the moment making an attempt to do.”

Depop isn’t as standard as different resale websites like Poshmark, however some favor the smaller platform because it takes a ten% lower of gross sales, versus Poshmark’s 20%. Vinted can also be rising in recognition within the UK, since Poshmark is now not accessible there.

Regardless of its latest sellers’ woes, knowledge from Apptopia exhibits that Depop’s day by day lively person (DAU) counts have been growing. Worldwide, cellular DAUs are up 30% yr over yr for this quarter. Depop instructed For Millionaires that it gained 5 million registered customers final yr, bringing its userbase as much as 35 million.

“We all know that immediate payouts are essential for our sellers, and we’re making adjustments to our techniques to make sure that we are able to course of greater volumes of payouts shortly, as our group grows,” Depop stated.