Google is testing a feature that is new will place a call to a business on your behalf, wait on hold and then give you a call once a live representative is available, the company confirmed to For Millionaires. The feature that is new called “Talk to a Live Rep,” would eradicate the importance of people to attend countless mins, and often hours, hearing to put on songs looking to get attached to a person solution representative.

The organization states the function happens to be obtainable in English for folks within the U.S. who possess accompanied Research laboratories, its system for people to try out early-stage Bing Search experiences, and opted to the communicate with a Rep that is live experiment. It works on the Google app for Android and iOS, as well as Chrome on desktop.

The news was first reported by 9to5Google.

Although Talk to a Live Rep is similar to the Pixel’s “Hold for Me” feature, Google says there are some differences, noting that while some of the technology that is underlying exactly the same, Communicate with a Live Rep goes one action more. With communicate with a Live Rep, Google’s methods will navigate the device tree you back when a customer service agent is available for you and then call. Hold for me can only once be activated you’re already on hold and waiting around for customer support to bring your telephone call.

Plus, while Hold in my situation is supported on Pixel mobile phones, communicate with a Rep that is live is on all devices. The customer service representative will already know why you’re calling the company, removing yet another step in the process.

Some in addition, because Talk to a Live Rep asks you for the reason of the call organizations currently provide a call-back option in which you call all of them, secure your home lined up then back get a call when a representative is available. Talk to a Live Rep proactively calls the business on your behalf, getting rid of the need for you to enable the process that is whole. With communicate with a Live Rep, you simply need certainly to choose your phone up when the company is available to talk to you.

When you search for a company’s customer support number, Google will display a “Request a call” button if the business is supported. From there, you can select the good basis for your telephone call. Bing will likely then give you SMS changes about its development and can call you once then a customer representative is available to speak with you.

The feature is currently available for a handful of airlines, telecom companies, retailers, insurance companies and other services. The supported businesses include Alaska Airlines, Delta Airlines, JetBlue, Best Buy, Costco, Walmart, Boost Mobile, Samsung, ADT, Instacart, UPS, Zelle, State Farm and more.

As with any other feature that is experimental it is unknown whenever communicate with a Live Rep will achieve a wider audience.(*)